EADR Ltd. is an Alternative Dispute Resolution (ADR) entity which settles disputes between licensed operators and their respective players, both in German and English language. EADR has been approved by the European Commission as an ADR entity. Alternative Dispute Resolution (ADR) refers to the different ways people can resolve disputes without a trial. Common ADR processes include mediation, arbitration, and neutral evaluation. These processes are generally confidential, less formal, and less stressful than traditional court proceedings. ADR gives parties in dispute the opportunity to work through disputed issues with the help of a neutral third party.

Our team at EADR Ltd. collaborates to solve consumer disputes in gaming, whether remote or otherwise and therefore ensures resolution of disputes by considering a comprehensive approach as well as the needs of all the involved. Disputes settlement at EADR Ltd. is free of charge for players and consumers. For operators, the fee is as per the following link https://eadr.org/operator-fees.

At EADR, we aim to raise awareness of consumer ADR and the European ODR platform, improve ADR network support, and enhance case handling. We have created an ADR network The Alternative Dispute Resolution Forum for entities to discuss and develop a common approach to dispute resolution, which you are welcome to join.

In order to promote the ADR network and our compliance platform with the case management system to other ADR entities we will be present at the Gaming in Germany Conference in Berlin on 16th October 2023. During the breakout session you can join our presentation EADR – Case study: complaints and learnings for player relation management. You are also welcome to stop by the EADR stand to get to know us better. We are looking forward to engaging with operators and other ADR entities as well as sharing the latest insights and solutions on case handling!

For more information visit our website and follow our Linkedin page.

Quelle: EADR Ltd.